Shipping Policy
Clear information about our shipping methods, delivery times, costs, and return procedures to ensure you know exactly what to expect.
Shipping Information
Global Delivery: We deliver products throughout Italy and internationally to bring quality products to customers worldwide.
Your order can be shipped to an address of your choice (home, work, etc. - not a post office box). We typically ship within 24 hours for most items and within approximately 72 hours for specific items. Shipping times are clearly advertised at the time of purchase.
Processing Time
Most orders: 24 hours
Specific items: up to 72 hours
Delivery Time
Standard delivery: 2-3 business days
Express options available
Delivery Locations
Home, office, or any valid address
No P.O. Box deliveries
Order Tracking
Full tracking provided
Signature required on delivery
Shipping Costs
As standard practice, our shipping includes express service, transport costs, shipment tracking, and signature on delivery to ensure the security of your goods.
Free Shipping Available: We offer free shipping on certain products and paid shipping on other product categories. After placing an order, you will be contacted and informed of the shipping price.
Shipping Rate Structure
| Destination | Delivery Time | Shipping Cost | Tracking |
|---|---|---|---|
| Italy (Domestic) | 2-3 business days | FREE on eligible items | Included |
| European Union | 3-5 business days | Calculated at checkout | Included |
| International | 5-10 business days | Calculated at checkout | Included |
Important: International customers may be responsible for customs duties, taxes, and additional fees imposed by local authorities. These charges are not included in our shipping costs.
Order Process Timeline
Order Placed
You complete your purchase and receive order confirmation
Processing (24-72 hours)
We prepare your order and arrange packaging
Shipped
Your order is dispatched with tracking information provided
Delivered (2-3 days)
Package arrives at your specified address with signature required
Returns and Exchanges
To return your product, you must ship the product to our returns processing center:
Returns Address
London SW4 0AT
United Kingdom
Return Shipping Responsibilities
- Customer Responsibility: You are responsible for paying your own shipping costs for returning your item
- Non-Refundable: Shipping costs are not refundable
- Return Deduction: If you receive a refund, the cost of return shipping will be deducted from your refund
- Delivery Time: Depending on where you live, the time it may take for your exchanged product to reach you may vary
Insurance Recommended: If you are returning more expensive items, you might consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
Return Process Steps
- Contact our customer service at info@homainfully.com to initiate return
- Package item securely in original packaging
- Include return authorization number (provided by customer service)
- Ship to the returns address using trackable service
- Allow 7-10 business days for processing once we receive your return
Shipping Protection
Secure Packaging
All items are professionally packaged to prevent damage during transit
Delivery Confirmation
Signature required on delivery to ensure safe receipt of your order
Real-Time Tracking
Track your package every step of the way from dispatch to delivery
Support Available
Our customer service team is here to help with any shipping concerns
Important Notes
Delivery Guidelines
- Delivery is made to the street address, not to individual floors
- Someone must be available to receive and sign for the package
- If delivery is unsuccessful, the courier will attempt redelivery or hold at local depot
- Packages left unattended are at the recipient's risk
Processing Delays
During peak seasons (holidays, sales events), processing and delivery times may be extended. We will notify customers of any significant delays.
Questions About Shipping?
If you have any questions about our shipping policy or need assistance with your order, please don't hesitate to contact us.
Customer Service Email: info@homainfully.com
Response Time: We typically respond within 24 hours
Company Tagline: Discover. Choose. Buy.