Find answers to common questions about orders, shipping, returns, and more
Placing an order on homainfully.com is easy:
We accept the following payment methods:
All payments are processed securely with SSL encryption.
You can cancel or modify your order within 2 hours of placing it, as long as it hasn't been shipped yet. Please contact us immediately:
Once an order has been shipped, you'll need to use our standard return process.
Yes! We regularly offer promotions and discounts:
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Yes, all orders include a digital invoice sent to your email address. The invoice will show HomainFully Shop S.R.L. (VAT: RO51738264, Registration: J12/3287/2024) as the seller. You can also download your invoice from your account dashboard. If you need a paper invoice, please request one at checkout or contact us:
Standard shipping times from our warehouse in Romania:
Orders are processed within 24-48 hours. You'll receive tracking information once your order ships.
Shipping costs vary by location:
Shipping costs are calculated automatically at checkout based on your location and chosen delivery method.
Currently, we only ship to countries within the European Union. We're working on expanding our shipping destinations in the future. Please check back or subscribe to our newsletter for updates.
Once your order ships, you'll receive a tracking number via email. You can track your package by:
If you're not available when the carrier attempts delivery:
Contact the carrier directly using your tracking number for specific options.
We offer a 14-day return policy in accordance with EU consumer rights. You can return items for any reason within 14 days of receiving your order, as long as they're unused and in original packaging.
For full details, visit our Returns & Refunds page.
To return an item:
Returns within Romania are FREE. EU returns may incur a β¬9.99 fee.
Refund timeline after we receive your return:
Refunds are issued to the original payment method used at checkout.
Yes! We're happy to exchange items for different sizes, colors, or models. Contact us with your order number and preferred replacement:
We'll check availability and provide exchange instructions.
For hygiene and safety reasons, we cannot accept returns of:
Yes, all products sold on homainfully.com are 100% authentic and sourced directly from authorized distributors and manufacturers. We guarantee the authenticity of every item we sell.
All products include a 2-year legal warranty as required by EU law. This warranty covers manufacturing defects and malfunctions under normal use. Additional manufacturer warranties may also apply. For warranty claims, contact us:
Each product page includes detailed size guides and measurements. If you're unsure, contact us before ordering and we'll help you choose the right size:
Remember, you can always exchange for a different size within 14 days.
Restock dates vary by product. You can sign up for email notifications on the product page to be alerted when an item is back in stock. Alternatively, contact us for estimated restock information:
Can't find the answer you're looking for? Our customer support team is here to help!