Return Policy
Your satisfaction is our priority. Learn about our return and refund process to ensure a smooth experience with your purchases.
Return Period
14-Day Return Window: Our return and refund policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can't offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Required for Returns: To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Eligibility Guidelines
Eligible for Return
- Unused items in original condition
- Original packaging included
- Returned within 14 days
- Receipt or proof of purchase provided
- Regular priced items
Non-Returnable Items
- Perishable goods (food, flowers, newspapers)
- Intimate or sanitary goods
- Hazardous materials or flammable liquids/gases
- Gift cards
- Downloadable software products
- Certain health and personal care items
- Sale items
Partial Refunds
- Books with obvious signs of use
- Opened CDs, DVDs, VHS tapes, software, video games
- Items not in original condition or damaged
- Items missing parts (not due to our error)
- Items returned more than 30 days after delivery
Return Process
Step-by-Step Return Process
1. Contact Us
Email us at info@homainfully.com to initiate your return
2. Package Your Item
Securely pack the item in its original packaging with all accessories
3. Ship the Return
Send the package to our returns address (we'll provide this)
4. Inspection
We'll inspect your return and email you about approval/rejection
5. Refund Processing
If approved, refund will be processed to your original payment method
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.
Sale Items
Only regular priced items may be refunded. Sale items cannot be refunded.
Late or Missing Refunds
If you haven't received a refund yet, here's what to do:
- Check your bank account again
- Contact your credit card company - it may take some time before your refund is officially posted
- Contact your bank - there is often some processing time before a refund is posted
- If you've done all of this and still have not received your refund, contact us at info@homainfully.com
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@homainfully.com.
Defective or Damaged Items
If you received a defective or damaged item, we will arrange for a replacement at no additional cost. Please contact us immediately with photos of the damage or defect.
Need Help with Your Return?
If you have any questions about returns or need assistance with the process, our customer service team is here to help.
Customer Service Email: info@homainfully.com
Response Time: We typically respond within 24 hours
Subject Line: Please include "Return Request" in your subject line
Company Tagline: Discover. Choose. Buy.