Frequently Asked Questions - HomainFully

❓ FAQs answered by BOOSTER28 ADS S.R.L. | Get help with orders, shipping, returns & more

Frequently Asked Questions

Find answers to common questions about BOOSTER28 ADS S.R.L. orders, shipping from Brașov, returns, and more

Orders & Payment

Placing an order on homainfull.shop is easy:

  • Browse our products and add items to your cart
  • Click on the shopping cart icon to review your items
  • Proceed to checkout and enter your shipping information
  • Choose your payment method and complete the purchase
  • You'll receive an order confirmation email from BOOSTER28 ADS S.R.L. immediately

We accept the following payment methods:

  • Credit Cards (Visa, Mastercard, American Express)
  • PayPal
  • Apple Pay & Google Pay
  • Bank Transfer (for orders over €200)

All payments are processed securely with SSL encryption.

You can cancel or modify your order within 2 hours of placing it, as long as it hasn't been shipped yet from BOOSTER28 ADS S.R.L.'s warehouse in Brașov, Romania. Please contact us immediately:

📧 support@homainfull.shop | office@booster28ads.com

Once an order has been shipped from our Brașov facility, you'll need to use our standard return process.

Yes! BOOSTER28 ADS S.R.L. regularly offers promotions and discounts:

  • Newsletter subscribers receive exclusive deals and early access to sales
  • Seasonal sales throughout the year
  • Free shipping on orders over €50 (Romania) and €100 (EU)
  • Loyalty rewards for repeat customers

Sign up for our newsletter to stay informed about upcoming promotions.

Yes, all orders include a digital invoice sent to your email address. The invoice will show BOOSTER28 ADS S.R.L. (VAT: RO48459815, Registration: J8/1944/2023) as the seller. You can also download your invoice from your account dashboard. If you need a paper invoice, please request one at checkout or contact us:

📧 support@homainfull.shop | office@booster28ads.com

Shipping & Delivery

Standard shipping times from BOOSTER28 ADS S.R.L.'s warehouse in Brașov, Romania:

  • Romania: 2-4 business days
  • Other EU countries: 4-7 business days
  • Express delivery (Romania): 1-2 business days
  • Express delivery (EU): 2-3 business days

Orders are processed within 24-48 hours. You'll receive tracking information once your order ships from our Brașov facility.

Shipping costs from BOOSTER28 ADS S.R.L.'s Brașov warehouse vary by location:

  • Romania: €5.99 (FREE over €50)
  • EU Countries: €9.99 (FREE over €100)
  • Express Romania: €12.99
  • Express EU: €19.99

Shipping costs are calculated automatically at checkout based on your location and chosen delivery method.

Currently, BOOSTER28 ADS S.R.L. only ships to countries within the European Union from our facility in Brașov, Romania. We're working on expanding our shipping destinations in the future. Please check back or subscribe to our newsletter for updates.

Once your order ships from BOOSTER28 ADS S.R.L.'s Brașov warehouse, you'll receive a tracking number via email. You can track your package by:

  • Visiting our Track Order page
  • Using the tracking link in your shipping confirmation email
  • Checking directly on the carrier's website

If you're not available when the carrier attempts delivery:

  • The carrier will leave a notice with instructions
  • You can usually schedule a redelivery online
  • Pick up the package at the nearest carrier location
  • Some carriers offer delivery to a neighbor or safe location

Contact the carrier directly using your tracking number for specific options.

Returns & Refunds

We offer a 14-day return policy in accordance with EU consumer rights. You can return items for any reason within 14 days of receiving your order, as long as they're unused and in original packaging.

Items must be returned to BOOSTER28 ADS S.R.L.'s address in Brașov, Romania. For full details, visit our Returns & Refunds page.

To return an item to BOOSTER28 ADS S.R.L.:

Returns within Romania are FREE. EU returns may incur a €9.99 fee.

Refund timeline after BOOSTER28 ADS S.R.L. receives your return at our Brașov facility:

  • 1-2 business days for inspection
  • Refund approval within 24 hours
  • 3-5 business days for the refund to appear in your account

Refunds are issued to the original payment method used at checkout.

Yes! BOOSTER28 ADS S.R.L. is happy to exchange items for different sizes, colors, or models. Contact us with your order number and preferred replacement:

📧 support@homainfull.shop | office@booster28ads.com

We'll check availability and provide exchange instructions.

For hygiene and safety reasons, BOOSTER28 ADS S.R.L. cannot accept returns of:

  • Opened personal care items
  • Intimate or sanitary goods
  • Custom or personalized items
  • Gift cards or digital products
  • Final sale or clearance items

Products

Yes, all products sold by BOOSTER28 ADS S.R.L. on homainfull.shop are 100% authentic and sourced directly from authorized distributors and manufacturers. We guarantee the authenticity of every item we sell.

All products sold by BOOSTER28 ADS S.R.L. include a 2-year legal warranty as required by EU law. This warranty covers manufacturing defects and malfunctions under normal use. Additional manufacturer warranties may also apply. For warranty claims, contact us:

📧 support@homainfull.shop | office@booster28ads.com

Each product page includes detailed size guides and measurements. If you're unsure, contact BOOSTER28 ADS S.R.L. before ordering and we'll help you choose the right size:

📧 support@homainfull.shop | office@booster28ads.com

Remember, you can always exchange for a different size within 14 days.

Restock dates vary by product. You can sign up for email notifications on the product page to be alerted when an item is back in stock. Alternatively, contact BOOSTER28 ADS S.R.L. for estimated restock information:

📧 support@homainfull.shop | office@booster28ads.com

Still Have Questions?

Can't find the answer you're looking for? BOOSTER28 ADS S.R.L. customer support team is here to help!

Scroll to Top
HomainFully Footer - BOOSTER28 ADS S.R.L.